Civil Law & Disputes
Consumer dispute resolution in Georgia for defective goods, poor services, refunds, distance purchases, evidence and the GCCA route.
Start by classifying the goods, service, distance or off-premises transaction and any exception. Preserve the order, payment, advertising, messages, defect photos and written request to the trader.
The right route starts by assessing current law, facts, documents and deadlines together. This page provides a practical framework; an individual strategy is formed only after a confidential case assessment.
Procedure
Identify the trader, goods or service and transaction type
Preserve a chronology of the defect and communications
Request repair, replacement, reduction or refund in writing
Assess the GCCA, mediation, court and timing routes
Documents
Risks
Typical scenario
A client approaches with documents, conflicting information or a close deadline. We first identify the legal position, downside risk and priority action, then create an evidence and procedure plan. This illustration is not a past result or a promise of outcome.
FAQ
Answers are general and do not replace individual legal advice.
The remedy sequence depends on the goods, defect and current rule; repair or replacement may precede another remedy.
A written approach to the trader is often the first practical step, followed by checking GCCA competence and the current application period.
Distance-sale rules and exceptions must be checked for the specific product or service.
Next step
A brief initial note helps us route the matter to the relevant lawyer. For an emergency, call us 24/7.
+995 574 355 888