Consumer Dispute Resolution: Documents

Answer first

Consumer Dispute Resolution

Consumer dispute resolution in Georgia for defective goods, poor services, refunds, distance purchases, evidence and the GCCA route.

Before acting, verify the legal basis, deadline and consistency of the documents. This guide is a preparation framework, not an individual legal opinion.

Step-by-step process

1. Identify the trader, goods or service and transaction type
2. Preserve a chronology of the defect and communications
3. Request repair, replacement, reduction or refund in writing
4. Assess the GCCA, mediation, court and timing routes

Required-document checklist

• Receipt, order, invoice and payment proof
• Advertising, product description and warranty
• Photos, video and expert or service report
• Written request to the trader and response received

Authorities, translation and representation

The specific procedure determines the authority, personal-appearance requirement, power of attorney, notarisation, certified translation, apostille or legalisation. A foreign document should be assessed under both its country of origin and the receiving authority's rules.

Key risks and common mistakes

• Failing to establish consumer and trader status
• Leaving the defect or request oral
• Missing a distance-sale exception
• Ignoring trader contact and GCCA timing requirements

Checking recent changes

This page was editorially reviewed on 17 July 2026. Before a filing, transaction or dispute, verify the effective date, transitional rule, current form and official fee.

Official sources