GNERC-imposed fine on 'Energo-Pro Georgia': Service Quality and Appeal

According to the Georgian National Energy and Water Supply Regulatory Commission (GNERC) on 8 October, 'Energo-Pro Georgia' was fined for violating licensing conditions. The Commission states that in 2025, the System Average Interruption Frequency Index (SAIFI) for electricity supply per customer worsened compared to 2024, violating service quality requirements and licensing conditions.

GNERC's brief statement does not specify the amount of the fine, the case number, the particular licensing condition, the data used in the assessment, or the company's position. Without these documents, the exact legal basis of the sanction, its calculation, and its appeal status cannot be determined.

What SAIFI measures

SAIFI describes, on a per-customer basis, the average number of times electricity supply is interrupted within a defined period. GNERC's 'Service Quality Rules' for the electricity sector establish both interruption frequency and duration indices and link them to targeted quality standards. Therefore, the regulator's assessment does not solely concern the experience of individual customers: the reporting rules, territorial division, excluded external causes, and data submitted by the company are all important.

The Commission's statement indicates that the index worsened, but the full decision should show which rule was in effect, how the annual data was compared to the target index, and how possible exceptions were evaluated. It is precisely on this that the factual and legal justification of the sanction depends.

Fine and Consumer Compensation

A sanction by the regulator against a licensee does not automatically mean that a specific subscriber has been credited with an amount. The service quality rules, alongside general sanctioning mechanisms, also establish rules for consumer compensation for specific guaranteed services. A specific consumer's right depends on the type of interruption, its duration, cause, and the conditions defined by the rules.

An interested company can appeal an administrative act in accordance with the procedure established by law; the General Administrative Code sets a one-month period from the delivery or publication of the act as a general rule, unless a special law provides otherwise. The applicable deadline and the body receiving the appeal for a specific case must be verified against the decision itself and the specific energy rules.

If a consumer experienced frequent or prolonged outages, it is useful to keep records of the dates, notifications, and correspondence with the company, and to check the relevant compensation rule. See also General explanation of administrative fines and disputes.

This text is based on the notice published up to 9 October 2026. A final conclusion on the legality of the sanction cannot be made until the full decision and the company's response are received. The material is for informational purposes and does not constitute individual legal advice.

Legislation verified as of 9 October 2026.